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Author Topic: "Busy" Mode then crash after recording a video  (Read 3648 times)

Offline nelwell01

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"Busy" Mode then crash after recording a video
« on: January 14, 2015, 10:55:39 AM »
I've been using my T2i for a while now but suddenly, after pressing the button to stop recording, the camera goes into a busy mode and then crashes. I made a video that demonstrates what is going on.

https://www.youtube.com/watch?v=lGMspYMUfi4

Offline AndyCivil

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Re: "Busy" Mode then crash after recording a video
« Reply #1 on: January 14, 2015, 11:56:31 AM »
That's a good video except for one thing - I would like to know if the card access LED was flashing while it was recording video, because your thumb was covering it. You see, I think it crashed when you started, not when you tried to stop... although I'm not sure it would affect my answer any.

I would definitely try a different memory card. It's true that SANDISK is the best brand match for Canon, and that's a perfectly adequate card, but equally, Sandisk is the most copied brand by the fakers, too.

If you can afford to lose any personalised settings and/or picture styles you've set up, I would definitely clear the settings on the software to see if something had got scrambled. For example, suppose an illegal video parameter got stored, it might make the encoder crash. Go into 'P' mode, Menu, three-dot Settings tab, "Clear Settings".


Offline nelwell01

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Re: "Busy" Mode then crash after recording a video
« Reply #2 on: January 14, 2015, 12:14:01 PM »
Wow, I didn't even know that light was important. I tried it again and it does not go on when I start recording. I tried another SD card I have (an EMTEC) and it didn't work on that either. I read that the SanDisk Extreme cards are good so I might buy one and give it a try.

Offline AndyCivil

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Re: "Busy" Mode then crash after recording a video
« Reply #3 on: January 15, 2015, 04:10:12 PM »
If you tried any other card and it still didn't work, then the card is unlikely to be the problem.

If the light is not flashing then it's not writing to the card; something about encoding videos is broken.

Try resetting the 'settings' as I described.

If that doesn't work, we could look into updating the software (in case the actual software has become corrupted). I think it requires downloading an image, loading it on to a card, and booting the camera to it. If it gets to that, I'll find the instructions.

If that doesn't work, I'm out of ideas.

Offline nelwell01

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Re: "Busy" Mode then crash after recording a video
« Reply #4 on: January 20, 2015, 01:30:14 PM »
I tried a brand new card (this one) and it still does not work. My firmware is up to date but I don't think it would be a bad idea to "reinstall" or restore it. If you could tell me how to do that that would be great.

Offline AndyCivil

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Re: "Busy" Mode then crash after recording a video
« Reply #5 on: January 22, 2015, 07:35:46 AM »
Sorry for the delay, yeah, it's not hard. If all the instructions make sense, and you're technically inclined, this is probably all you need. (The instructions, and the software, are on this web page.)
http://web.canon.jp/imaging/eosd/firm-e/eosdigital7/firmware.html
  • Fully charge your battery
  • Download the firmware, and extract it; you'll get a file with a .fir extension
  • Copy the file into the root folder of your memory card, insert in camera
  • 'P' mode or higher, "menu", three-dot settings tab
  • Choose the firmware version, this is actually an action, select and press "set"
  • Camera reads any .fir files on your card and offers list to select one
I tried this just now, to the point of pressing 'go' and it seems that it does allow you to install the same firmware version, although I didn't actually do it.

Offline nelwell01

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Re: "Busy" Mode then crash after recording a video
« Reply #6 on: January 28, 2015, 02:47:47 PM »
I did all of that. Twice. And nothing changed. Still having the same problem.

Offline AndyCivil

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Re: "Busy" Mode then crash after recording a video
« Reply #7 on: January 30, 2015, 07:46:37 AM »
In that case, I am sorry but I really am out of ideas: I think you've done all that a user could do.  I think there's something wrong with the video processing, probably a piece of internal hardware, that's only used for video.