Welcome, Guest. Please login or register.
May 20, 2012, 01:54:49 AM


Author Topic: Canon EOS 550D needs to be recalled -- forget petitions, they're not listening.  (Read 5326 times)

Voyager

  • Guest
Signing a petition for a fault to be corrected like the faulty AGC (Automatic Gain Control) with its top-end HISS, in the EOS 550D -- which can't be disabled -- is a very cap-in-hand way of telling Canon that they actually have a choice in the matter.  If you purchased a new car with an exaust so noisy that the vehicle was lawfully unusable would you simply sign a petition--or tell the manufacturer to take the 'lemon' back and fix it?
It's not as if AGCs are a new problem. These things have been causing problems in video equipment since the 80s.
Yes, I have my own fix, which is to extract the audio in a video editor and run it through an old version of Cool Edit (V2) -- choosing Effects/Noise Reduction/Hiss Reduction/Standard Hiss Reduction. And you get most of it out (with some very slight 'breathing' after a period of silence just before the next passage of audio). But it's time wasting and isn't perfect and shouldn't be required in the first place. And it's an anachronism that 18-year-old software can fix a problem that the 2009/2010 Canon EOS 550D camera creates.
What is more ridiculous is that if Canon's audio guys (presuming they have such staff) were incapable of putting a decent AGC in the camera, and for reasons known only to them left out a 'disable' function, then they simply could have asked some first-year apprentice audio technician  how to put a filter with a cut-off frequency on the damn thing.
I've written to Canon, but if they can't rectify the problem I'm taking the camera back as 'faulty' and asking for a refund.  I'm not interested in third party hacks that void the warranty.






jotkeycom

  • Guest
Is this a joke?

It's not faulty, it's part of Canon's strategy to keep people to continue buying video cameras. So they disable certain features. A lot of companies (like Sony) do this.

There are hacks that disable gain not to mention external devices that work as well. If you want to bitch about this when there are solutions then say it's faulty, it's almost hard to believe this is a real post because of this ignorance.
« Last Edit: June 02, 2011, 01:11:28 AM by jotkeycom »

Offline Aluziel

  • King of [Insert sth. Important]
  • Sr. Contributor
  • *
  • Posts: 718
    • Aluziel Studios
I think the big point is: It's a DSLR not a videocamera! Those things are originally built for fotopgraphs! The Videofunction is "just" a nice feature. And i don't think you can claim refund, because it is not "faulty". It works how it is ment to work. In a Car (take on your comparison) you also can't disable ABS, although it is very disturbing when you want to drift around a corner.
If you want good audio recoding get a Zoom h4n or something similar beacuse those devices are built for recording high quality audio.
Canon 550D Canon EF-S 18-55mm 3.5-5.6, Canon 50mm 1.8 II, Tamron 17-50mm 2.8, Tamron 55-200mm 4-5.6, Aftermarket Batterygrip, Rode Videomic, Meike LCD-VF

President of the Parkey and Skippy Fan-Club!

Offline Ryan

  • Admin
  • *
  • Posts: 592
    • Canon Rebel T2i / EOS 550D Forum
I agree with Aluziel.  Besides, Magic Lantern firmware now allows you to disable AGC!
Lenses: Tokina 11-16mm f2.8, Canon 50mm f1.8
Accessories: Cobracrane Backpacker, Igus Slider, Caselogic SLRC-205 SLR Camera Sling,  Satechi WR-C100 Wireless Remote Control, Lilliput 669HB Field Monitor, Rode VideoMic, DIY Steadicam

jotkeycom

  • Guest
I should have been more specific with the external device I was referring to.  Yes, external audio in itself is a solution too, but I was actually talking about devices like these:

http://www.bhphotovideo.com/c/product/672399-REG/juicedLink_DN101_DN101_Automatic_Gain_Control.html

Offline cmoore

  • Full Member
  • *
  • Posts: 58
Interesting that the Juicelink device appears to be discontinued.  Now that the NEW Canon cameras like the 60D and the T3i appear to have manual audio gain controls that product does not have much of a market anymore.  The sad fact is that Canon wont be as responsive to make this audio gain an "Official" update for T2i owners like they were with the 5D.  Instead its an upgrade path to a new camera purchase.  So I guess its magic lantern for me in April after my factory warranty if up.

Recall?  This behavior is normal under the circumstance and wont happen of course since is not considered by Canon to be a defect in any way.   The 5D upgrade was a professional  courtesy for 5D users of course and with hollywood using THAT camera it was in the best interests of Canon to roll that out.  As a T2i owner Im aware of the sad truth that I don't have the cache that I would If I owned a 5D "grin"

Offline Task514

  • New Member
  • *
  • Posts: 6
Seriously?

You're complaining about ACG?
This camera has a more serious problem then ACG!!

I've sent my camera 3 times to Canon and once to Canon CPS (Canon Professional Services) and the result is... "our camera does the same thing, there are no fix..."

The problem?... After you set some settings, the camera's display "randomly" stays off when you turn it on. Basically C.FN (Custom Function) 11 "LCD display when power ON" does not work as advertised! This can confuse you in thinking that the batteries are dead.

Search youtube for "t2i display problem"

Offline Task514

  • New Member
  • *
  • Posts: 6
Here... Try it out yourself...

Clear all camera settings AND Custom Functions (C.Fn)

Now go and change these default options:

Quality: RAW
Release shutter without card: Disabled
Image Review: Hold
Peripheral illumin. Correct.: Disabled
Red-eye reduc.: Enabled

Image jump w/[wheel]: Stills
Ctrl over HDMI: Enabled

Auto power off: 1 min.
Auto rotate: On[monitor]

Custom functions(C.Fn):
ISO expansion: 1:On
Shutter/AE lock button: 1:AE lock/AF
Assign SET button: 2:Flash exposure comp.


Now whenever you switch your camera ON verify if the LCD turns ON.

Offline Skippy

  • I’m not a gynecologist but I’ll take a look.
  • Admin
  • *
  • Posts: 4138
    • My Smugmug
WowTask! I was thinking it was all in my head. Yes I have that same issue from time to time but I have never put together what makes it happen.
I'm an old film guy just playing catchup in this digital world. Help me out.

square root of 2:   f/1, f/1.4, f/2, f/2.8, f/4, f/5.6, f/8, f/11, f/16, f/22, f/32, f/45, f/64, f/90, f/128

Camera simulator. http://www.kamerasimulator.se/eng/?page_id=2

jotkeycom

  • Guest
Just press the LiveView button when this happens...

Offline Task514

  • New Member
  • *
  • Posts: 6
Just press the LiveView button when this happens...

You think I didn't thought about that? Of course I can press the Live View or Disp. button everytime, but that defeats the purpose. I don't want to switch on the camera then turn on the display everytime!

The camera should work as advertised on pg. 196 of the Instruction Manual. "When the power switch is turned on, the shooting settings will be displayed (p.44)"

jotkeycom

  • Guest
It's really not worth stressing over it.  There are many more important things to worry about... like getting the shot or not getting the shot.

Offline Skippy

  • I’m not a gynecologist but I’ll take a look.
  • Admin
  • *
  • Posts: 4138
    • My Smugmug
Worth stressing, probably not. However, I agree that it should work the way they say it should. I have come pretty close to returning mine as I didn't put two and two together and come up with what Task said. I still don't feel it is right that it happens but it isn't going to kill me.
I'm an old film guy just playing catchup in this digital world. Help me out.

square root of 2:   f/1, f/1.4, f/2, f/2.8, f/4, f/5.6, f/8, f/11, f/16, f/22, f/32, f/45, f/64, f/90, f/128

Camera simulator. http://www.kamerasimulator.se/eng/?page_id=2

Offline Task514

  • New Member
  • *
  • Posts: 6
Well believe it or not... I do miss some shots because of this!
Everytime I'm about to shoot something..."is it on or not? Is the battery dead? What's the current setting?" too late, lost the moment, lost the shot... It really bugs me. Try it out! See how you feel about it.

Btw this happens even when you leave the camera to sleep and try to wake it... ie: have the auto-off set to on, leave it unattended, then press the shutter half way to wake it... Then nothing!

jotkeycom

  • Guest
What's with this, "is it on or not" stuff?  The red light indicates when activity is happening and you just press the LiveView button if for some reason the screen is still black after turning it on.  I never have problems knowing whether or not my battery is dead.  Auto shutoff or whatever should be disabled anyway.  Why would you want that enabled if you're the type of person that's posting on these forums?  It's like complaining about no autofocus.

I'm pretty sure ML is getting close to fixing this anyway.  There's been new settings to play around with that force LiveView and stuff that I haven't messed around with yet.  Mainly because I don't have any real problems.

You say every time you're about to shoot something you cannot determine whether or not the battery is dead because you have auto-off set and I'm guessing you walk around for a bit before you decide to take a picture of something.  Well honestly, just change your habits.  You should have your camera on and ready when you're actually taking pictures or whatever.  If you're letting your camera automatically turn off, maybe it wasn't a good time to take it out in the first place.